Time-critical
Ryan’s Rule
How to ask for an urgent clinical review when you believe a patient in a Queensland public hospital is getting worse and your concerns aren't being recognised.
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Free patient guides
Guides to help you navigate Queensland healthcare
Plain-English guides written from lived experience — on your rights, complaints, medical records, Ryan's Rule, Julian's Key and more. Read them here, print them, or download the PDF. All free to share.
8 guides
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Complaints & escalation Guide 001
Hospital complaint pathway
A step-by-step guide to raising concerns and making a complaint about care in a Queensland hospital — and what to do if it isn't resolved.
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Complaints & escalation Guide 002
The Office of the Health Ombudsman
What the Office of the Health Ombudsman (OHO) does, how to prepare before you lodge a complaint, and what might happen next.
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Medical records Resource #7
Accessing your medical records & using RTI
How to request your medical records, when to use a formal Right to Information (RTI) application, what to include, and what to do if it stalls.
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Medical records Resource V1
If you believe your medical record is inaccurate
What to do if information in your Queensland public health medical record is incorrect, incomplete or misleading — and where to go if your request is refused.
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Referrals & waiting lists Resource #6
Specialist waitlists & referrals
How public hospital referral categories work, what to do while you're waiting, and how a referral can be upgraded if your condition changes.
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Communication & needs
Julian’s Key
Julian's Key is a free Queensland Health health passport that helps staff quickly understand what matters most to a patient.
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Advocacy Guide 003
Political advocacy
When and how to contact your local State MP or the Minister for Health about systemic issues or repeated unresolved problems.
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