What we do
Support, resources and a stronger voice
We're volunteer-led and community-driven. Here's how we help patients, families, carers and healthcare workers across Queensland.
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Support patients, families, carers & healthcare workers
A welcoming community where people can share experiences, ask questions and know they're not alone.
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Provide practical resources
Free guides on patient rights, complaints, medical records, Ryan's Rule, Julian's Key and more.
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Raise awareness
Sharing real stories and highlighting systemic issues to encourage positive change.
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Advocate for change
Working constructively with decision-makers to improve transparency, accountability and patient experience.
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Help people navigate the system
Explaining complaint pathways, available services and where to go for support.
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Build a stronger community
Bringing together patients, families and healthcare workers who believe every voice matters.
What we can — and can't — do
Is there a cost?
No. Our guides and support are free.
Do you give medical or legal advice?
No. Queensland Hospital Watch does not provide medical or legal advice. Our support is non-clinical and doesn’t replace healthcare professionals, hospital services, social workers, legal services or emergency services.
What kind of help can you offer?
Depending on your situation, we may be able to help you find the right pathway, understand your options, locate relevant services or resources, contact organisations with your consent, or connect you with practical, non-clinical support where available.
We can’t promise to solve every problem — but we will listen, and if there’s a pathway or support we can help you find, we’ll do our best.
How quickly will you respond?
QHW is volunteer-led. We respond as soon as we can, but response times vary. Practical or local support depends on the circumstances, available services and volunteer capacity.
What if it's urgent?
If your situation is urgent or someone is seriously unwell, contact the treating healthcare provider — or call 000 in an emergency. If a patient in a Queensland public hospital is getting worse and you’re worried, ask staff about Ryan’s Rule.
You don't have to know who to call
Start with us. Tell us what's happening and we'll help where we can.