Medical records Resource V1
If you believe your medical record is inaccurate
What to do if information in your Queensland public health medical record is incorrect, incomplete or misleading — and where to go if your request is refused.
At a glance
- Request a complete copy and highlight the entries you dispute.
- Ask the hospital's Privacy or RTI Unit how to request an amendment.
- If refused, the OIC or OHO may be able to help.
Why this matters
If you believe information in your Queensland public health medical record is incorrect, incomplete or misleading, there are formal processes you can use to ask for it to be reviewed.
What should I do first?
-
Request a copy of your complete medical record
See our guide to accessing records and RTI if you have trouble getting it.
-
Highlight the entries you believe are inaccurate
-
Write down why you believe they are incorrect
-
Keep copies of all correspondence
Can I ask for changes?
Yes. Contact the hospital’s Privacy or Right to Information (RTI) Unit and ask about the process for requesting an amendment to your personal information.
If the request is refused
You may be able to seek help from:
- the Office of the Information Commissioner (OIC)
- the Office of the Health Ombudsman (OHO)
- independent legal advice, if appropriate.
Things to remember
Your ticks stay on this screen only — nothing is sent or saved.
Who can help
-
Office of the Information Commissioner
Reviews of Right to Information and privacy decisions.
-
Office of the Health Ombudsman
Complaints about health services and practitioners in Queensland.
How Queensland Hospital Watch can help
We can help you understand the available pathways, organise your information and point you to useful resources. We can’t provide legal or medical advice, or decide whether a record should be amended.
Want a hand with this?
We can help you understand the pathways available, organise your information and point you to the right organisations. We can't give medical or legal advice, but you don't have to work it out alone.
General information only. This guide is not medical or legal advice — seek professional advice for your circumstances. In an emergency, call 000.
